Pledges and payments · Step 5 of 5

Acknowledge a pledge

Thank a donor for a commitment, using acknowledgments rather than receipts.

Intermediate

A pledge gets an acknowledgment, not a receipt. No money has changed hands yet, so there is nothing to receipt: the document thanks the donor for the commitment.

The Acknowledgment panel

Open a saved pledge.

The Acknowledgment panel on a pledge form showing status, a Generate button and an Issue button

The status line (A) shows where the acknowledgment has got to. Otherwise the panel behaves like the receipt panel on a donation: Generate (B) builds the document from your acknowledgment template, Issue (C) commits it.

Why it is kept separate

Acknowledgments use their own template and their own numbering series, because they are a different kind of document. Conflating them would put a thank-you letter in the middle of your receipt numbering, which is exactly the sort of gap that makes a numbered series useless.

Payments against the pledge are receipted separately, as they arrive. One pledge can therefore produce one acknowledgment and many receipts.

See also