Legal
Last updated: 11 August 2026
Mich is free to use for as long as you like, with no time limit and no card. Nothing is held back — it is the whole application, limited only in how many records it holds. We'd much rather you found out it wasn't a fit before paying us, so please use it for as long as you need to.
If you bought a license and it isn't working out, email support@michmeansgift.com within 30 days of purchase and we'll refund it. Include the email address you bought with so we can find the order.
You don't have to justify the request. Telling us what went wrong is genuinely useful and we'd be glad to hear it, but it is not a condition of the refund.
Mich is sold through Link, a Stripe service, acting as the merchant of record, so you can also raise a refund through Link support using the order confirmation Link emailed you. Either route reaches the same outcome; writing to us is usually quicker if the reason is anything to do with the software itself.
The refund goes back to your original payment method, usually within a few business days of the request being approved. How quickly it appears on your statement is up to your bank. If any sales tax or VAT was added at checkout, it is refunded too — you get back what you paid, not the pre-tax amount.
On your statement the original charge reads LINK.COM* MICH APP — the Link prefix
followed by our name, not one instead of the other. The refund will match it.
Once a refund is issued, the license is deactivated and Mich returns to the free version — the same one anyone can download. You keep your database and can still open it, read and edit every record, delete records, run reports, and back up and restore your data. If it already holds more than the free limits, that is fine: nothing is removed and nothing is locked. You simply cannot add more until you buy again.
The 30-day window is the commitment. Past it we'll still read your email and we'll still try to sort out whatever went wrong — particularly anything that turns out to be a fault on our side — but a refund is then at our discretion rather than a promise.
Nothing here reduces rights you have under the consumer law of your country. Where local law gives you a stronger remedy than this policy, that law applies.
support@michmeansgift.com — or start from the support page. This policy forms part of our Terms of Service.